The world has turned upside down in 2020. The coronavirus pandemic has affected businesses globally. As most of the world works from home, the way you lead and manage your teams and organisations is more important than it has ever been. You may have to change and adapt to the ‘new normal’ as quickly as possible.

What can you do to ensure that organisation does not just survive, but also thrives in this competitive and challenging environment?

Whether you work in a large organisation, a small or medium sized business, an NGO or provide professional services to clients, there are tools and techniques you can use to increase efficiency and performance within the teams and organisation.

The key areas that experienced leaders and managers must consider are:

  • Are you focussed on creating maximum value in the organisation?
  • Do you set goals for the team that align with the organisation’s business goals?
  • Do team members understand how and why their roles are important, and how it connects to the organisation’s vision?
  • What are the steps that you take to optimise the time so you focus on the things that really matter as a leader or manager?
  • How do you run meetings that add value for everyone?
  • Do you follow the best practices on how to prepare, executive and follow up meetings?
  • How do you better understand the needs of the customers and stakeholders so you can deliver and even exceed their expectations?

The managers and leaders must apply 21st century management tools and techniques to create value for the organisation, create highly engaged teams and see how they excel at customer and stakeholder engagement.

In the challenging and competitive environment that we are in, it is more important than ever for you to understand what matters to your internal and external customers and how you can deliver that for them.

If you are a recent graduate, newly qualified accountant or a finance or legal professional, you will have very good technical skills in your area of expertise. There may be managerial skills that you can look to develop further, for example, around effective time management, communications and customer and stakeholder relationships. This will not only help you increase your contribution to the team but also develop useful skills which will directly help improve the productivity within the organisation. It will also help you climb up the organisational ladder faster.

In an era where the use of blockchain, artificial intelligence and machine learning is increasing rapidly, it is those with both technical and managerial skills who will be able to work on and implement successfully these new age technologies.

For information on the key skills that successful leaders and managers have, visit the World Class Manager.