The world has turned topsy-turvy in the last six months. The way we work and manage teams has shifted and changed. Remote working and remote management are new capabilities that we as managers and leaders need to strengthen and build.

Wayne Clarke, the Founding Partner of the Global Growth Institute and the globally accredited World Class Manager programme suggested three practical, fresh and relevant tips for managers which he outlined in a recent conversation with Saket Modi, Director and Financial Trainer at the Square Mile Global Consulting.

In our new world where we have been forced to work in a different way very quickly, the practical tips articulated by Wayne should be implemented across organisations irrespective of the uncertainty businesses are facing currently. The ability to engage with the clients in a meaningful and rich way has never been more important than it is now.

Business Vision

  • Every business should have a clear vision and everyone across the organisation should be aware of the vision and the strategy.
  • Line managers should have in-depth, good quality one to one’s every three months with their team members. It is a powerful way to communicate the key messages.
  • In the current climate where work from home is becoming normalised, weekly or bi-weekly or at least monthly check ins with their teams is imperative.
  • Help your team to better understand your client base, your products and market.

Operational Effectiveness

  • Regular business briefings must be held by the senior management based around key information – the 4 Ps (People, Performance, Policy changes and Points for action).
  • In these briefings, senior management must evaluate the performance of the organisation vis-à-vis the business vision.
  • Managers should ask the questions around communication preferences: What would everyone like to know about, how often and how best can the information be shared?

Caring for people

  • Many people in the past few months have gone through significant turmoil at home. Managers’ should ensure a regular check in mechanism with their teams.
  • If employees are not comfortable sharing their thoughts, managers could ask them to keep a journal over a period of one or two weeks to log their emotional roller coaster and their highs and lows over this period.
  • It is important for managers to build a strong professional relationship with their clients not just a fragile transactional one.
  • Engaging with your teams and making people feel that they are being listened to is crucial for all managers.
  • It is crucial that managers are able to strike the right balance between empathy and productivity. If there’s no empathy then teams will feel a level of disengagement with the work and everything else becomes irrelevant.

Most of the above apply as much to managing client relationships as the people in the organisation.

Wayne also provided useful tips on upskilling. He spoke about repositioning, and everyone asking themselves how one can add more value to the organisation. He emphasised the importance of soft skills element to become senior in an organisation. Being a great people person or people manager or an empathetic human being in a service led environment is the most important 21st century skill.

For more information on the World Class Manager programme and how it can help sharpen your management skills, click here.